. Let's start by saying that All our fees are posted on the Frontpage of the Viaddress.com site. There are absolutely NO other Hidden fees.
. VIAddress and the Web Site are based in the United States. The United States
and certain other jurisdictions control the export of products and information.
You agree to comply with all such applicable restrictions and not to export or
re-export the Content (including any software or the Services) to countries or
persons prohibited under the United States or other applicable export control
laws or regulations. If You access and download the Content (including any
software or the Services) or Information, You represent that You are not in a
country where such export is prohibited or are not a person or entity to which
such export is prohibited. You are solely responsible for compliance with the
laws of Your local jurisdiction and any other applicable laws regarding the
import, export, or re-export of the Content (including any software or the
. VIAddress will not accept "postage due" mail and/or COD packages, items or
parcels on behalf of Customer unless Customer has previously arranged and
prepaid such acceptance with VIAddress. At its sole discretion, VIAddress may
refuse to accept "postage due" mail and/or COD packages, items or parcels on
behalf of Customer under any circumstances.
. Customer further acknowledges that Viaddress may return to sender or discard any mail that is received at such mailing address but is addressed to a name not previously registered with Viaddress or is addressed to a name that has not completed the requirements set forth by Viaddress to verify the identity of such name, or is shipped by USPS from the Vendor to a name for which Viaddress has not received a properly executed USPS Form 1583 and two forms of identification.
. VIAddress reserves the right to open and inspect all items delivered in your
name without notice to you.
. VIAddress takes every precaution and makes every effort to fully comply with
all laws and regulations governing international trade, including the Federal
Trade Statistics Regulations (FTSR). The following list is a non-exclusive
sampling of items that are either restricted, cannot be shipped or, depending on
your destination country, may either require an import license, additional
documentation and/or cause problems and delays during the customs review of your
- Combustible/flammable items (paints, oils, lighters)
- Any type of pressurized can (hair spray, shaving cream, spray cans of
- Hazardous materials (matches, chemicals, explosives)
- Firearms, weaponry and their parts: military, police and tactical
equipment of any kind, including guns, gun replicas, gun accessories, gun
components (magazines, clips and rail systems), ammunition, knives, swords,
compound bows, crossbows, discharge weapons such as shock batons or stun
guns, tooling for guns or gun parts, optical scopes, laser sights, night
sights, night visions goggles, handcuffs and other restraints, surveillance
- Agricultural products such as tobacco, plants and seeds.
- Perishable foods
- Animals and products made with animal skin (furs)
- Cash, currency, money orders, cashiers’ checks, bank drafts, bearer
bonds and collectible stamps and coins. Jewelry and precious stones are (a)
restricted to some countries and (b) can only be insured up to $500 maximum
and any shipments of jewelry in excess of $500 carriage limit is uninsured
and Member assumes all risk of loss above such limit
- Lottery tickets and gambling devices
- Prescription and/or veterinary medication
- Lock picking devices
- Government IDs and licenses, or items that claim to be, or that look
similar to, government identification documents. This includes uniforms and
badges or patches designed to look like official government issue.
. Viaddress can store each package free of charge for a period of 90 days from the date of delivery.
The maximum free storage time for each package is 90 days since the date of its delivery to your suite. After 90 days of free storage, the goods will be deemed abandoned and thus may be disposed of without incurring any liability to the customer or any other party whatsoever.
. For your convenience, VIAddress provides the option to pre-pay Duties and
Taxes. These fees are calculated and charged by customs in your country
If you choose to pre-pay Duties and Taxes, you may avoid customs delays and we
guarantee that you will not be asked to pay anything when your order arrives.
If you do not choose to pre-pay Duties and Taxes, you will be responsible for
Duties, Taxes, and any related charges when your order arrives in your country.
If Customer refuses to accept packages or parcels from VIAddress mailed or
forwarded to Customer pursuant to this AGREEMENT, VIAddress may return the mail
or package to the original sender and charge the Customer for any return postage
and all other fees and expenses reasonably incurred by VIAddress in connection
with such returns. Upon the request of VIAddress, the Customer must sign for or
otherwise acknowledge its acceptance of all packages and parcels sent to
Customer by VIAddress.
. Viaddress includes basic order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country. The customer is however responsible of paying all duties and taxes to his country and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his package(s) through customs for delivery.
. The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following
- He refuses delivery of your parcel for any reason.
- The carrier makes 3 unsuccessful attempts to deliver his parcel to his
address because he was not at home and/or did not pay duties and taxes.
- He provided an invalid address.
- His parcel is returned by customs because your merchandise is restricted from import into his country.
- He refuses to pay duties and taxes.
- He wants to return a Concierge Order that he has already received for whatever reason. (We send the customer a copy of the order confirmation when the Concierge Order is placed, and he is responsible of notifying us of any inconsistencies before we receive and forward the concierge order to him)
. If any of the above occurs, the package(s) will be abandoned and the customer will be billed for any additional fees.
Absolutely no refunds will be issued.
. Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight
. All Packages are shipped on a limited liability basis. In no event shall
VIAddress be liable to anyone for any indirect, punitive, special, exemplary,
incidental, consequential or other damages of any type or kind. In no event
shall VIAddress be liable to anyone for any direct damages of any type or kind
(including lost profits) from performance of the VIAddress Service.
. The Shipping calculator shows results for the discounted shipping rates available to the selected destination. All shipping rates are shown in US dollars. Packages are forwarded by the shipping carriers that are available on the Shipping calculator, however if a certain shipping carrier does not offer a certain shipping method such as Priority or Economy service to the the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier.
If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be requested from the customer before we ship his packages to him. If the customer does not pay the remote area surcharge within 5 days, we will automatically ship his packages to his address with another shipping carrier that does not charge a remote area surcharge to deliver to the area where the customer is located.
If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located.
The discounted shipping rates displayed on Viaddress.com and on any of its pages, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.
. If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to your
computer, and you agree to accept responsibility for all activities that occur
under your account or password. VIAddress reserves the right to refuse service,
terminate accounts, remove or edit content, or cancel orders at their sole
. Customer will enter a confidential password and receive a US address with his own unit
number when registering for a new account with VIAddress. Customer shall
maintain the security and confidentiality of the password. Customer is
responsible for all directions, orders, notifications, expenses incurred or
other actions that may occur through use of the Customer’s account. Customer
must immediately alert VIAddress of any fraudulent, unauthorized, illegal or
suspicious use of the Service or any other breach of security or unauthorized or
illegal activity that is reasonably suspected by Customer.
. For the protection of our customers accounts, we do not allow the change of the country on the forwarding address. The forwarding address can only be modified to another address within the same country that the customer selected during his registration on Viaddress.com, and must be requested by sending a message to our customer service from the same email address used at the registration on Viaddress. Additional documentation including a utility bill and two Government issued picture IDs will be requested to verify the new forwarding address within the same country that the customer selected during his registration on Viaddress.com. Forwarding to other Freight Forwarding companies inside or outside the United States is absolutely not permitted.
. Most of the activity at the Site involves the viewing of materials, which are
made accessible to everyone so there is no need for it to be secure. Other areas
of the Site require the use of passwords, usernames and may have other security
features. You are responsible to keep your usernames and passwords confidential.
You should promptly notify VIAddress if you become aware of unauthorized use of
your usernames or passwords or use of services or materials available from this
Site. The use of your usernames or passwords by you, or by any person with or
without your knowledge or consent, in connection with a VIAddress transaction,
binds you legally and makes you responsible to the same extent and effect as if
you had given signed, written instructions to us, unless you have previously
notified us that the confidentiality of your usernames or passwords has been
. This site and/or application is provided by VIAddress on an 'as is' and 'as
available' basis. VIAddress makes no representations or warranties of any kind,
express or implied, as to the operation of this site and/or application or the
information, content, materials or products included on this site. You expressly
agree that your use of this site and/or application is at your sole risk. To the
full extent permissible by applicable law, VIAddress disclaims all warranties,
Express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. VIAddress does not warrant
that this site, application, its servers or e-mail sent from VIAddress are free
of viruses or other harmful components. VIAddress will not be liable for any
damages of any kind arising from the use of this site and/or applicaion,
including, but not limited to, direct, indirect, incidental, punitive and
consequential damages. Certain state laws do no allow limitations on implied
warranties or the exclusion or limitation of certain damages. If these laws
apply to you, some or all of the above disclaimers, exclusions or limitations
may not apply to you and you might have additional rights.
. All contents included on the VIAddress web site, such as text, graphics,
icons, logos, button icons, images, audio clips, digital downloads, data
compilations, and software, is the property of VIAddress or its content
suppliers and protected by United States and International Copyright Laws. The
compilation of all content on this site is the exclusive property of VIAddress and protected by US and International Copyright Laws. All software used on
this site is the property of VIAddress or its software suppliers and
protected by United States and International Copyright Laws. All right, title,
and interest in the web site and services provided therein, including, but not
limited to, all associated market data and information is owned by VIAddress, and you acquire no interest therein. All rights reserved. Any unauthorized
use or any reproduction, modification, or distribution of materials is strictly
prohibited. All other trademarks or trade dress not owned by VIAddress that
appear on this site are the property of their respective owners, who may or may
not be affiliated with, connected to, or sponsored by VIAddress.
. "Cookies" are pieces of information that a web site transfers to your
computer's hard disk so that your computer can be identified when you re-access
the site. A cookie can only be read by the site that places it, so VIAddress
cannot track information based on any other cookies in your browser. From time
to time, we may use the cookie feature of web browser applications which will
allow us to store data about your visit. Cookies help us to provide you with a
customized web experience and to learn which areas of our site are useful and
shopping fulfillment services, including requests for price quotations, purchase
instructions, purchase tracking, and the administration of special promotions.
Internet Explorer uses a separate file for each cookie. Cookies are generally
supported in version 3.0 and newer of Internet Explorer. Most browsers also
allow the option of displaying a warning before accepting a cookie, or refusing
all cookies. Declining cookies while using VIAddress shopping cart may result in
some features not working properly.
provided by You at the Web Site. With respect to any individual whose personal
information is provided by You to VIAddress, You represent to VIAddress that You
have obtained all necessary consents for the processing of such personal
information contemplated by the Services You are using and by the VIAddress
other countries whose laws may not provide the same level of protection for the
personal data as the laws of the country of origin of such individual.
. The links to other websites will let you leave VIAddress's site. The linked
sites are not under the control of VIAddress and VIAddress is not responsible
for the contents of any linked site or any link contained in a linked site, or
any changes or updates to such sites. VIAddress is providing these links to you
only as a convenience, and the inclusion of any link does not imply endorsement
or any representation by VIAddress of the site. It is up to you to take
precautions to ensure that whatever you select for your use is free of such
items as viruses, bugs, problems or other limitations.
. VIAddress may modify any aspect of this agreement at any time at its sole
discretion without prior notice. Any modification to the Terms and Conditions
shall be effective immediately once posted on the web site. Check the web site
regularly if you are interested in reviewing any changes. Your use of the web
site and the VIAddress service after modifications have been posted constitutes
your acknowledgment of such modifications and your agreement to be bound by the
terms and conditions of these changes.
. You may close your account with or
without cause at any time. VIAddress may terminate your use of
the Service with or without cause at any time and effective immediately, at
VIAddress's sole discretion, should your conduct fail to conform to the terms
and conditions of these Terms of Service. VIAddress shall not be liable to you
or any third party for termination of the Service or termination of your use of
the Service. Should you object to any terms and conditions of the Terms of
Service or any subsequent modifications VIAddress makes to the Terms of Service
or become dissatisfied with the Service in any way, your only recourse is to
immediately: (1) discontinue use of the Service; and (2) notify VIAddress of
your termination and, at your discretion, notify VIAddress of the reasons for
. You agree to use the Web Site in strict compliance with all applicable laws,
rulings and regulations and in a fashion that does not, in the sole judgment of
VIAddress, negatively reflect on the goodwill or reputation of VIAddress and
shall take no actions which would cause VIAddress to be in violation of any
laws, rulings or regulations applicable to VIAddress.
. VIAddress shall be excused from performance of its obligations, in whole or in
part, under this Agreement if the failure or inability to perform is caused by
reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire,
flood or other natural catastrophes, electric, communications or other utility
outages, national emergencies, civil disturbances, insurrections, riots, wars
(declared or undeclared), epidemics, strikes or labor disputes, actions or
restrictions of an governmental authority, or causes not within the reasonable
control of VIAddress.
. You agree that VIAddress, in its sole discretion, may terminate or suspend
Your use of the Web Site, the VIAddress Systems, Information, Services and
Content at any time and for any or no reason in its sole discretion, even if
access and use continues to be allowed to others. Upon such suspension or
termination, You must immediately (a) discontinue use of the Web Site, and (b)
destroy any copies You have made of any portion of the Content. Accessing the
Web Site, the VIAddress Systems, Information or Services after such termination,
suspension or discontinuation shall constitute an act of trespass. Further, You
agree that VIAddress shall not be liable to You or any third party for any
termination or suspension of Your access to the Web Site, the VIAddress Systems,
Information and/or the Services.
found to be invalid by any court having competent jurisdiction, the invalidity
of such provision shall not affect the validity of the remaining provisions of
term or condition or any other term or condition.