What will my address with Viaddress.com look like? Is it a physical address or simply a Mailbox or P.O. Box?
You will have a physical address in the City of ELKHART, INDIANA of the following form:
Name: Your Name or Company Name
Address Line 1: 55335 CORWIN RD
Address Line 2: # XXXXXXX
Zip code: 46514
Note that this is a Physical Address and NOT just a Mailbox or a P.O. Box. We are fully authorized to receive shipments from couriers such as FedEx, UPS, DHL & USPS and you will not face the problems of companies that refuse to ship to Mailbox or a P.O. Box.
Some of the US Merchants ask for a US Phone number when I check out on their sites, what should I do?
You can get a Free US Phone number with Free Voicemail from Google.com/voice or ipkall.com or Phonebooth.com or Sipgate.com.
How does Viaddress calculate the Billable Weight?
We follow the international standard to determine the Billable Weight of a shipment. All international shipping carriers base their shipping rates on the Billable Weight, which is the greater of Actual Weight and Dimensional Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades, will have a larger Dimensional Weight.
For up-to-date information on how Dimensional Weight is calculated by each shipping carrier, please visit:
. TNT Express
Why is Viaddress located in the state of Indiana and not in a major state like California, New York, Texas or Florida?
There are two major advantages of having a physical address in the state of Indiana in oppose to California, New York, Texas or Florida:
- A) Most of big merchants such as Dell, New Egg, Amazon, BHphoto charge sales tax to California, New York, Texas or Florida, but not to Indiana, therefore you can save a substantial amount on your orders when you ship to our Indiana warehouse.
If you ship a $1000 order from Newegg.com or Dell.com to an address in California, Newegg & Dell will add $82.50 (CA tax 8.25%) to the $1000.
- B) Viaddress is located within a couple of hours from the Main US Fedex International hubs, which are in Indiana & Tennessee. This means that your shipments get on the international flight to your country within a couple of hours instead of spending an extra day going from California, New York, Texas or Florida to Indiana before getting on the International flight
This video shows how all international shipments have to pass by the Main US Fedex International hubs in Indiana & Tennessee, before shipping outside the US: http://www.youtube.com/watch?v=F3TpKvsxqts
FedEx Express operates the largest aircraft fleet in the world among all other shipping carriers, insuring you a fast delivery and an accurate tracking.
How long can I store my items at my suite with Viaddress?
Viaddress can store each package free of charge for a period of 90 days from the date of delivery. The maximum storage time for each package is 90 days since the date of its delivery to your suite.
I want to buy items from U.S. websites but they won't ship to my international address. Can Viaddress.com allow me to access these deals?
With your own US address from Viaddress.com, you will be able to buy goods far cheaper than otherwise possible. Most of US merchants will not ship to international addresses, but now you can! Ship the goods to your established address with us and we will then consolidate all your packages and ship them to you outside the U.S.
Some merchants require a credit card with a US billing address. I don’t have one, what can I do?
There are several things you can do:
- A) Use our Free Concierge Service: Let us buy your items for you at NO ADDITIONAL CHARGE !
. After you register, Simply log into your Viaddress account and click on "Free Concierge order" button (Purple button), then complete the order form and payment on Paypal.
. We will order the item(s) for you, FREE OF CHARGE & provide your with (Order placement / Shipping / Delivery) confirmations.
. Once the item(s) arrives at your suite with Viaddress, you can choose to forward it to you or combine with other items before forwarding it.
- B) You may try to get a Debit Card with your US address with Viaddress as the billing address.
- C) Contact your credit card issuer and request that a secondary address be added to your card. Use your Viaddress.com address as your secondary address. Most credit card companies will allow this.
Do you accept certified mail, registered mail, and COD shipments?
Yes, we do accept certified mail, registered mail at NO additional charge; we simply must have your explicit confirmation before receiving such shipments. We do not accept COD shipments.
Do I need to submit USPS Form 1583 ?
WE DO NOT NEED THIS FORM IF YOU'RE SHIPPING VIA FEDEX, UPS, DHL FROM THE VENDOR.
We only need this form to receive packages shipped from vendors via USPS. Again, we do NOT need this form to receive packages from vendors who ship via FEDEX, UPS, DHL or any other carrier. Most of the time, you can select the shipping carrier at the checkout process from the Vendor's website. Select any other carrier than USPS, and you will not need to provide us with this form
Due to USPS regulations, all new customers must complete USPS Form 1583 in order to receive shipments from USPS. Viaddress may not accept mail from USPS until we receive Form 1583, authorizing Viaddress to accept mail on your behalf. This is a one time requirement by the USA government and we can’t waive it.
Once you complete the USPS Form 1583, please click here and attach it to a request before you submit it to our Help Desk (Attachment Link is at the bottom of the New Request Form), or mail it to:
55335 CORWIN RD STE A
ELKHART, INDIANA, 46514
For clarification, these are the steps you need to complete on the USPS Form 1583 (Download PDF) before using USPS to ship from Vendors to your suite at Viaddress:
Box 1: Enter date
Box 2: Name in Which Applicant's Mail Will Be Received for Delivery to Agent. (Most of the cases your name or company name.)
Box 3: Enter your US address provided by Viaddress:
55335 CORWIN RD
ELKHART, INDIANA, 46514
Box 4: Enter the mailing address of Viaddress:
55335 CORWIN RD STE A
ELKHART, INDIANA, 46514
Box 5: Enter 'Yes' and sign inside the box if you want the agent "Viaddress" to accept registered mail for you
Box 6: Enter your name
Box 7: Enter your address and phone number (in your Country)
Box 8: Enter the number of your 2 types of identification. Make copies of those identifications to send with your form. Please be sure to include expiration date of the IDs.
Box 9: Enter your company name
Box 10: Enter your company's address and phone number
Box 11: Enter the type of business
Box 12: For the business, enter the names of the people who will receive mail
Box 13: Enter the names and addresses of the company officers
Box 14: Enter the registered business name and address, plus the country, state and date of registration
Box 15: Get the form signed by an agent or notary public. If a Notary is not available, an attorney, bank or government official may sign and seal.
Box 16: Your signature
What if I can't access the internet? Can you still offer service to my area?
Yes. You can still have your mail and packages forwarded, but it will have to be on a fixed schedule. Simply sign up for our automatic forwarding option and we will send your packages and mail on a prearranged schedule.
How will you send my package and how much time will it take?
We ship with Fedex, UPS, DHL, and USPS*, four of the largest and most secure shipping companies. This allows us to choose among the four and offer you the best shipping rates available to your country. (*) USPS is offered to Canada, Russia, Brazil and Turkey only.
We also give you the choice to choose the shipping method to ship your packages from our warehouse to you.
Which countries do you ship to?
For a list of countries we serve, view the registration form. Please take the time to click on the country of your choosing, as not all shipping options are available in all countries. If a country is not listed on our website, we do not offer service.
Do you offer shipping services within the United States?
Yes. We will offer our address to anyone in the United States. We have many customers that ship through us within the United States in order to create a US business presence and receive an Elkhart, Indiana postmark on their outgoing mail and packages.
Do you offer any options for forwarding letters and documents?
Yes, we can forward letters and documents just like we forward boxed packages. You can use the shipping calculator just estimate the shipping rates.
How can I redirect mail or packages from another US address to my new address with Viaddress?
If you already have an address in the US, you should make a Change of Address with USPS. This can be done online on USPS.com
What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?
With online access, you can discard items that pass our screen with a simple click of the mouse. This way, you will never end up paying for shipping unwanted mail.
Do you require a deposit like your other competitors?
No deposit is required. The package will be shipped to you from us once we have received the paypal payment for shipping fees, enabling us not to require any initial deposit.
What forms of payment are accepted?
For your convenience, we accept a wide range of payment methods:
.Credit cards (Visa, MasterCard, Discover, American Express and other major Credit cards)
.Bank Wire transfers
Checks, Moneyorders or Westernunion are not accepted at this time.
Do quoted shipping rates include Import Duties and Taxes?
While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Viaddress is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.
Can I declare another value on my items in order to lower Import Duties and Taxes?
You may declare whatever value you want on your items from your account area on Viaddress.com. That will be value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.
What items am I prohibited from shipping?
Prohibited items will vary by country. A guide can be found at http://www.fedex.com/ by selecting your country from the drop down menu. You may also check for similar country-specific information on the UPS and USPS web pages. For more information, we suggest contacting your local customs office.
What social networking sites can I find Viaddress on?
You can join us on: